How do I change my personal information?

Use the following steps to change your name, home address, gender, marital status and annual household income on your Credit Karma account.

1. On a browser, hover over Profile and Settings
2. Select personal information from the drop-down menu.
3. Enter your new information and select Save at the bottom of the page.

You can also edit the answer to the following yes/no questions about whether you:

• are a student
• are a business owner
• usually carry a balance on our credit cards from month-to-month

If you need to change your email address, phone number, password or security questions, you can do so from your security settings.

Why won’t my changes save?

For your security, certain personal information needs to be verified with TransUnion. If the information doesn’t match what TransUnion has on file for you, the changes won’t save on Credit Karma. This can happen if you’ve recently moved or changed your name because TransUnion may not have received your new information yet.

It can take the credit bureaus up to 45 days to update your credit information. You can see the current personal information TransUnion has for you by looking at your TransUnion Credit Report on Credit Karma. If it’s been longer than 45 days and your information still isn't reflected on your credit reports or saving on Credit Karma, we recommend contacting TransUnion to make sure they have your updated information.

See more about updating your information with the credit bureaus in these articles: 

• Updating personal information on your credit reports
• How to report a name change to a credit bureau

I’m having trouble saving my address and I live in an apartment

If you live in an apartment and you’re having trouble updating your address, try including your apartment number or letter at the end of the street address line instead of using the Apartment line.