How to verify your identity

For your security, there are occasions where Member Support may need to verify your identity to help you with your Credit Karma account. If you can log into your Credit Karma account, then you may be able to make certain changes yourself. Learn more in each of these articles:

• Sign up for a Credit Karma account 
• Change the email address on your Credit Karma account 
• Change the phone number on your Credit Karma account 
• Cancel your Credit Karma account 

If you can’t log into your Credit Karma account, or you can and you’re still having problems, then we may be able to help. If you haven’t already, please contact Member Support. If necessary, we can share next steps so you can securely provide your identity verification documents.

• The dos and don't of submitting documents to verify your identity
• Documents we can accept

DOs	DON’Ts
Submit two different forms of identification Either two primary documents OR  One primary and one secondary document	Submit only one form of identification  Submit only secondary documents
Submit documents with personal information that matches what we have on file for you	Submit documents with personal information that doesn't match what we have on file for you
Submit documents that are current Submit documents that are valid	Submit documents that are expired Submit documents that are not valid
Take a photo of the original document	Take a picture of a screen or of a photocopy of the document (see exception for utility bills below)
Take a photo of the full document, including all sides and corners	Crop the image of the document
Lay the document on a surface to take the picture	Hold the document up to take a picture of it
Submit clear and legible photos or scanned images	Submit unclear images
Submit color images	Submit black and white images

Click on each document type below for more details.

Primary documents include:

• Driver's License or State ID
• Passport 
• Permanent Resident Card (Green Card)
• Military ID

Secondary documents include:

• Another primary document
• Birth Certificate
• Marriage Certificate
• Social Security Card
• Full utility bill

Primary Documents

Driver’s License or State ID

• Also acceptable: Municipal ID Card, Diplomatic ID Card or Tribal ID card. 
• Interim Driver's License or State ID are acceptable.
• Must be current (Expiration depends on your state’s expiration date policy. If your ID has an expiration date, it’s current if the expiration date is in the future.)
• Must be valid, the document meets all of the requirements of the government formatting.
• Must have no hole-punches. 

Passport 

• Also acceptable: U.S. Passport, Non-U.S. Passport, Passport Card, Global Entry Card, Non-immigrant Visa.
• Must be current (i.e., the expiration date is in the future). 
• Must be valid, the document meets all of the requirements of government formatting.

Permanent Resident Card (Green Card)

• Also acceptable: Certificate of Naturalization, Employment Authorization Card, Resident Alien Card, border crossing card.
• Must be current (i.e., the expiration date is in the future, if applicable).
• Must be valid, the document meets all requirements of government formatting.
• 2-year or 10-year cards are acceptable.

Military ID

• Requires front and back.
• Must be current (i.e., the expiration date is in the future).
• Must be valid, the document meets all requirements of government formatting.

Secondary Documents

Birth Certificate

• Also acceptable: Adoption Certificate, Birth Certificate Card
• The personal information on the document must match the information we have on file for you.

Marriage Certificate

• Also acceptable: Divorce Decree or Court Order.
• The personal information on the document must match the information we have on file for you.

Social Security Card

• Must be valid, the document meets all requirements of government formatting.
• The personal information on the document must match the information we have on file for you.
• Can't be laminated.

Full Utility Bill

• We can accept:
• Mortgage or rent bill
• Internet, cable or landline bill
• Electric and/or gas bill
• Water or trash bill
• Late or disconnect notice
• Your “property at” or “service at” address must match what we have on file for you. 
• Screenshots of utility bills are acceptable.
• We cannot accept: 
• A credit card bill
• A banking statement
• A mobile phone bill
• A partial bill statement that doesn’t include the “service at” statement
• The envelope associated with a bill