Jose Luis Martinez

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  • How to verify your identity

    For your security, there are occasions where Member Support may need to verify your identity to help you with your Credit Karma account. If you can log into your Credit Karma account, then you may ...

  • I’m having trouble signing up for Credit Karma

    After you enter your email address, there are two more steps to complete registration. If you run into an error, here are some steps you can try. I’m seeing an error while entering my personal info...

  • Is Credit Karma really free?

    Yes. Credit Karma is always free. Credit Karma won’t ask you for your credit card number during the registration process or at any other time. We don't ever sell your information. We do get paid th...

  • Help with Credit Karma UK

    In November 2018, Credit Karma announced our acquisition of Noddle, a U.K. credit scoring company. You can read more about this exciting acquisition on our blog: Credit Karma Expands to U.K. Since ...

  • What is the California Consumer Privacy Act?

    Effective January 1st, 2020 the California Consumer Privacy Act (“CCPA”) gives California residents certain rights over their personal information, including the right to know about the personal da...

  • How can agents leverage knowledge to help customers?

    You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Center without leaving the ticket Insert links to relevant Help C...

  • How do I publish my content in other languages?

    If you have configured your Help Center to support multiple languages, you can publish content in your supported languages. Here's the workflow for localizing your Help Center content into other ...

  • How do I customize my Help Center?

    You can modify the look and feel of your Help Center by changing colors and fonts. See Branding your Help Center to learn how. You can also change the design of your Help Center. If you're comfort...

  • What are these sections and articles doing here?

    This FAQ is a section in the General category of your Help Center knowledge base. We created this category and a few common sections to help you get started with your Help Center. The knowledge ba...

  • Welcome to your Help Center!

    You're looking at your new Help Center. We populated it with placeholder content to help you get started. Feel free to edit or delete this content. The Help Center is designed to provide a complet...